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At DTF Toronto, Supreme HD USA, and Supreme HD China, we take pride in the quality of our DTF and UV machines, no matter where you buy them. But let’s be clear: owning a top-tier machine means nothing if you don’t know how to use it properly. That’s why we offer comprehensive training on how to operate your machine—from setup to daily maintenance and even repairs. However, it's crucial that you listen and pay attention during these sessions.
### Training Isn't Babysitting
Let’s set the record straight: we are trainers and technicians, not babysitters. When you attend our training sessions, you need to be fully engaged. We don’t just give answers; we teach. We believe in empowering you with the knowledge and skills to handle your machine effectively. We view you not as customers but as teammates. Together, we aim to build your understanding, encourage problem-solving skills, and cultivate a learning mindset.
### Same Training, Deeper Focus
This training session will cover the same material as your initial training but with a deeper focus on the areas you choose. Whether you want to concentrate on maintenance, room temperature and humidity control, color adjustments, or how to change parts—you decide. The goal is to move beyond short-term fixes and invest in long-term knowledge.
### Stopping Repetitive Questions
Our philosophy is simple: **We teach, we don’t just answer.** We’re here to help you understand the "how" because the answer to "how" often reveals the cost of a problem, allowing you to avoid making the same mistake again. We aim to stop repetitive questions by focusing on reinforcing the processes that still challenge you, rather than just answering the same questions over and over.
### Zero Tolerance for Guesswork
If you don’t know what you’re doing and are just guessing, understand that we have zero tolerance for guesswork. We want you to have the confidence and skills to operate your machine efficiently and effectively. That’s why this follow-up training is essential—to ensure you’re not just guessing but making informed decisions based on a solid foundation of knowledge.
### The Importance of Basic Knowledge
It’s surprising how many users still don’t know how to run a cleaning cycle or perform a nozzle check. We frequently get calls about issues like white ink not printing, only to discover that the machine is clogged. When we ask if they’ve run a cleaning or nozzle check, the response is often, “What is that?”
This underscores the importance of using the knowledge you’ve gained. If you don’t book a training session, we’ll assume you know what you’re doing and that you don’t need any further help.
### Ryan’s Wisdom: The Key to Troubleshooting
Ryan, our lead technician, often reminds us that **"The solution is always the opposite of the problem; the hard part is knowing what the problem is."** Understanding the problem is crucial because the fix is usually straightforward. This training will equip you with the knowledge to identify and solve issues on your own.
### Continuing Warranty and Support
We continue to offer a one-year limited warranty on selected parts. If your machine is still covered by warranty and you’re purchasing supplies from our authorized dealers in the USA and Canada, you’ll continue to receive phone support. However, please don’t ask basic questions or revisit topics we’ve already covered in your training sessions. We believe in self-reliance, and our support is here to guide you, not to babysit.
### Subscription-Based Consultation Coming Soon
Starting November 1, 2024, we’re launching a subscription-based consultation service. This will be your go-to resource for technical help, but it will also encourage you to learn and understand your machine better. We’ll even offer subscription services for other brands.
Remember, this is your machine. You’re the one responsible for its proper maintenance, not us. We’re here to train you, but after that, the responsibility is yours.
### Meet Your Trainer: Ryan, Our Lead Technician
We’re serious about your training this time around. Your trainer will be none other than our lead technician, Ryan. He’ll drill the essentials into you—so be ready.
### Maintenance is Key, and Common Sense is Crucial
Let’s clear up some common issues:
- **Your machine isn’t waterproof:** Avoid splashes, leaks, or spills of any kind. Don’t expect us to save you from your mistakes.
- **Your machine isn’t short-circuit proof:** Incorrect cable installation can burn or damage the machine. If you replace the printhead yourself, be prepared to handle the alignment and calibration on your own.
- **Common problems stem from a lack of maintenance and human errors:** This includes liquid damage, head strikes, improper installation, and a lack of common sense.
### Important Notes for Supreme HD Owners
For those of you who have stopped buying films, ink, or powder from us, you’ll need to subscribe if you want continued support. We monitor your purchase history, so we know who’s been buying and who hasn’t. Don’t worry, you can still email us with questions, but phone support will be limited.
### Book Your Spot Now
To secure your spot, make sure to have your machine’s serial number ready. If you can’t find it, call Ryan, and he’ll help you locate it.
Thanks you
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